If the card is damaged you will be responsible for buying a replacement card for the cost of $6. If your card is ever lost or stolen, the money can be transferred to a replacement card. Confirm Email. How does PRESTO protect my personal information? You can use either your username or email address to sign in. Try again. We know how important your personal information is to you. You have chosen to opt out of receiving account-related emails. Punching a hole in your PRESTO card will damage the antenna and chip, rendering it useless. How do I get a replacement? PRESTO is committed to keeping your information confidential. Toronto, ON M5J 2W3. Each request for information from such officers is reviewed by the Metrolinx Privacy Office to ensure that Metrolinx’s response is compliant with our Privacy Policy and with FIPPA. You can opt in to emails again by returning to the Account Profile page and selecting this checkbox. Your credit card or debit account will be charged on the day you sign up for the 12 Month Pass, and for the following months it will be charged on the 23rd day of each month for your 12 Month Pass. Some older cards have an expiry date, but PRESTO cards no longer expire. Just click the link and get tapping! The form supports the following characters @$!%*#?& ' "<>()+, ”. You can get a replacement PRESTO card and transfer your balance from the old card to your new card. If your card has been added to a My PRESTO Account, you can go into a negative balance to pay for one trip as long as you have at least $4.40 on your card to pay the initial fare. You have chosen to opt out of receiving account-related emails. Minimum length is 8. This applies to all PRESTO and Metrolinx employees and agents. Signing in without an account only lets you check your balance and access limited features. You can purchase a card online or in person: The date on the back of the card is the date the card was manufactured. By using PRESTO you're also eligible for discount fare trips on participating transit services. Greater Toronto and Hamilton Area cards issued prior to 2013 will not be accepted on Société de transport de l'Outaouais (STO). Create a username and password that you'll use to sign into your PRESTO Account. When you are ready to transfer the balance from your old card to your new card, log in to your My PRESTO Account, click on Report Lost/Damaged card and follow the instructions. Your session ends in seconds. Transactions performed by paper form will expire in 30 days if you do not tap your card by using it to travel or using a Balance Checker device. Under the Freedom of Information and Protection of Privacy Act (FIPPA), in certain circumstances, Metrolinx may share personal information of its PRESTO customers in response to a reasonable request from a police officer, special constable, or transit safety officer (“officers”). Does PRESTO respond to law enforcement requests for PRESTO information? Children, students and seniors can now use PRESTO cards to pay their fares and receive the usual discount fare for traveling on GO Transit trains, Burlington Transit buses and (probably) Oakville Transit buses.. You can have money automatically loaded to your card when your balance falls below minimum amount that you set. Expected processing time is 4-6 weeks upon receipt at the PRESTO office. If your card is lost or stolen, you can block it and transfer your funds to a replacement card. Be sure to tap your card within 30 days of processing, otherwise your request will expire. However, some local transit agencies will provide PRESTO card refunds in person, if the balance on your card is less than $50. Once you get a new card, please do not register it, or add a monthly pass. My card has stopped working. Thank you for your patience. I would like to receive an email when I add funds, Autoload, or perform other card related activities, to the email address provided. Transactions performed by paper form will expire in 30 days if you do not tap your card by using it to travel or using a Balance Checker. Forms are processed within 24 hours of receipt. If you have previously registered a My PRESTO account and wish to complete a transfer from a lost or damaged card, please do not proceed further. Required. A cheque or e-transfer will be sent to you approximately 4-6 weeks after we receive your Refund Form and PRESTO card. Confirm Password. (416) 869-3600. Mail the completed forms to the PRESTO Customer Service Centre at the address at the top of this page. I would like to receive an email when I add funds, Autoload, or perform other card related activities, to the email address provided. If your setup expires, call 1-8-PRESTO-123 (1-877-378-6123) to reactivate it. Questions about this collection should be addressed to: Freedom of Information Coordinator, Metrolinx, 20 Bay Street, Suite 600, Toronto, ON, M5J 2W3, tel. Get the answers to some of our most commonly asked questions. Your session ends in seconds. an investigation is underway concerning a potential fraud or criminal offence. Its free, secure and easy to do. Your account could not be created. The form supports the following characters @$!%*#?& ' "<>()+, ”. Username. If your card is lost or stolen, you can block it and transfer your funds to a replacement card. You will also be able to sign in with your Email address once it's verified. Visit Transfer Card Information to complete a transfer. We never sell our customers’ personal information and we ensure that staff that handle personal customer information receives the necessary training so that you can be confident your information is protected and used appropriately. If you need help, call PRESTO toll free at 1-877-378-6123. You can opt in to emails again by returning to the Account Profile page and selecting this checkbox. Create a PRESTO Account to get the most out of your PRESTO card. Presto Group Testing Instruments. You can use your PRESTO card across 11 transit agencies in the Greater Toronto and Hamilton Area (GTHA) and Ottawa area. Password. This site is protected by reCAPTCHA and the Google. You can't do that with any other form of transit payment. Your account could not be created. PRESTO Privacy Transparency Report – 2019. You will also be able to sign in with your Email address once it's verified. What does the date on the back of my card mean? You may continue to use your card even after the indicated expiry date and your balance will remain on the card. Autoload, Autorenew and Saved Payment Method can only be used on cards that are associated with a PRESTO Account. Register; New User Registration. A processing fee of 4% of your card balance will be deducted from your refund amount. This will be done automatically as part of the transfer process. When signing up for a 12 Month Pass, you must sign an agreement covering a period of 12 consecutive months. Due to high volumes of refund forms, responses from PRESTO may take longer than usual. Create a MY PRESTO account online to take advantage of all the online benefits. Required. Questions about this collection should be addressed to: Freedom of Information Coordinator, Metrolinx, 20 Bay Street, Suite 600, Toronto, ON, M5J 2W3, tel. Once you get a new card, please do not register it, or add a monthly pass. INVOICE# Mail the completed form to the PRESTO Customer Service Centre at the address at the top of this page. First, you need to purchase a new card online or in person at a Customer Service Outlet or Ticket Vending Machine. © Metrolinx, 2020 | PRESTO is a division of Metrolinx. Creating a PRESTO account helps protect your card balance. Always remember to tap off at the end of your trip to ensure you’re charged the correct fare. 20 Bay Street, Suite 600 Be sure to register your PRESTO card in order to take advantage of: - Balance protection (in case your card is lost or stolen) - Tax credits - Autoload/Requested reload - Emergency trip. Our Privacy Policy ensures that your information is protected at all times. Using your credit card, Visa Debit card, or Debit Mastercard, it’s quick and easy to sign up for the TTC 12 Month Pass online through your My PRESTO Account. Signing in without an account only lets you check your balance and access limited features. We will not rent or sell your personal information. St. Catharines Main, St. Catharines, ON L2R 6Y6. To reactivate an expired transaction, call 1-877-378-6123 to reactivate it. Box 730 Create a username and password that you'll use to sign into your PRESTO Account. Email. The legal authority for this collection is the Metrolinx Act, 2006. Note: if you choose to pay for your TTC 12 Month Pass through pre-authorized debit you will not receive email notifications about your monthly payments. If you added your PRESTO card to a PRESTO account but don’t need the card anymore, you can get a refund on your card balance by completing our Refund Form and mailing the form and your PRESTO Card to the following address: PRESTO Card Refund In order to buy the pass and get the discount, you must sign a 12-month contract. Can I use my PRESTO card across transit agencies in the Greater Toronto, Hamilton and Ottawa Areas? there are immediate and compelling concerns about an individual’s health or safety; or, required to comply with laws, regulations, or court order; or. If your PRESTO Ticket is not functioning, you can complete the "PRESTO Ticket Refund" form below and mail in both your PRESTO Ticket and the completed form to the following address: PRESTO Ticket Refund Note: Registering your card through paper form does not create a My PRESTO Account. Metrolinx produces an annual PRESTO Privacy Transparency Report summarizing the number of law enforcement requests it has received for that year. If you have previously registered a My PRESTO account and wish to complete a transfer from a lost or damaged card, please do not proceed further. You can use paper forms to register your PRESTO card, set up Autoload, Autorenew, or Saved Payment Method. This site is protected by reCAPTCHA and the Google. Required. You can get a replacement PRESTO card and transfer your balance from the old card to your new card. Any disclosure of your personal information is compliant with PRESTO’s Privacy Policy and the requirements of FIPPA and only the minimum amount of information is provided. First, you need to purchase a new card online or in person at a Customer Service Outlet or Ticket Vending Machine. Have questions about PRESTO? Be sure to tap your card within 30 days of processing, otherwise your request will expire. In addition, PRESTO and our Transit Agency partners are not liable for any damaged, defective or expired cards. Check with your local transit agency and if an in-person option is available, you may complete "Form B (station)" and bring the form along with your PRESTO card to your transit agency’s Customer Service Outlet. Your information will only be shared with third parties in a very limited number of serious circumstances in accordance with PRESTO’s Privacy Policy and the Freedom of Information and Protection of Privacy Act (FIPPA) where: In these rare situations, you can be assured that any request for information is considered very carefully to protect your privacy. Do you need more time? In addition, PRESTO and our Transit Agency partners are not liable for any damaged cards. 20 Bay Street, Suite 600 You can use either your username or email address to sign in. PRESTO allows users to pay for their travel using an electronic fare card that replaces the need to use cash, tickets, tokens or passes on public transit. To register a new PRESTO card, download and complete the registration form: Mail the completed form to the PRESTO Customer Service Centre at the address at the top of this page. Do you need more time? To register a new PRESTO card, download and complete the registration form: Registration form; Mail the completed form to the PRESTO Customer Service Centre at the address at the top of this page.