For their mistake. I have banked with Nasa FCU for a few months now, and so far I'm pretty satisfied. I have a checking and savings account with them, and it was really nice that they only required a $5 opening deposit in each one, so my money wasn't tied up in an account that I didn't have access to for a week or more until I got my debit card. I think my experience is the same as many others here in that jumping through NASA CU's extreme hoops to open a CD account here just to earn 25 basis points more does not hardly seem worth it. We called to get the title sent to our local DMV for registration, address and number given to them. This is extremely frustrating. Saw this notice today: We changed the 30-day calendar period to a rolling 30-day period for all accounts and added a maximum $5,000 per rolling 30-day period for memberships opened for 6 months or less. I explained my concerns to the folks at NASA and they did exactly as I requested. We financed our '06 Toyota Tacoma from them 3 months ago, out of state. Anyways, there have been days where it gets so busy that they will order the staff lunch that you will have to eat at your desk because you have to continue taking calls, so no lunch break. The only glitch I had with getting the regular share account open was that they didn't ask for a copy of your driver's license until a few days after I had submitted the membership application. When I have a check to deposit, it is easy enough to take a picture of it and deposit it using my phone without even having to travel anywhere. I've never had any problems with my account. TWICE THEY GAVE ME A FAX NUMBER AND THEN THEY TOLD ME THEY NEVER RECIEVED ANY FAX BECAUSE THE WRONG FAX NUMBER WAS USED. Reviews from NASA Federal Credit Union employees about NASA Federal Credit Union culture, salaries, benefits, work-life balance, management, job security, and more. BBB information and Business Profiles reflect the most current information available to us. I don't call often but everytime, they are friendly and pretty quick. I've had an account with NASA Federal Credit Union for around 2 years now, and I have never had a problem with their services. . I was able to complete the process on-line in ~ 4 business days. They are focused on sales but sales can come from any direction. Branch manager didn't know how to talk/communicate with team members. You have to clock out and clock in every time you leave your desk. Will certainly be leaving this credit union shortly... moving my wife and parents' accounts as well. International Association of Better Business Bureaus. And since the card is in the US and I am here, all the time was wasted - they refuse to open my account without my physically going to a notary and sending them physical mail. Copyright (2020) LendingTree, LLC | All rights reserved. Needless to say I have no access to a fax machine and it’s costing me time and money for them to (hopefully) remove this credit pull so my credit can repair appropriately. They don't realize how something so simple was made nearly impossible and difficult. Hours would range from different departments but the hours of the credit union is typically from 8am-6pm Monday to Friday, some departments work Saturdays from 9am-2pm. If they hadn't honored the promotional rate I would have just left it in the share account and transferred it back out. When closing on my first home, there was a mistake in the calculations made and I had to go back to the bank to withdraw more money. As of February of 2016, they've got a 49 month share certficate with an APY of 2.3%.