lg tv aspect ratio greyed out

We use cookies to give you the best possible experience on our website. Could you provide your TV's software version & is this a 4K Apple TV? © LG Electronics. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Also: Country is set to Australia. Thanks for the update. I told him the screen hadn’t shrunk for a couple weeks, since he was there to see the problem. This happens randomly 3 or 4 times a day. That’s not a solution. Select the input you use for the Xbox. Picture is fine but cant change aspect ratio on c8. Aspect Ratio is set to original and Just Scan is turned On but I'm still seeing that the picture is cut off. hide. Tech Support. All Rights Reserved 2020. LG support suggested that when the tv does this to hold the power button down for 15 second then turn tv back on. I've noticed that the picture is cut off at both sides of the screen and that this is known as overscan. This is the normal Aspect Ratio. Click on it, then click on Aspect Ratio. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. Now go to your LG TV remote. If I turn the set off and back on it fixes the issue for a while. Click on it, then click on Aspect Ratio. *** THIS WILL RESTORE ALL PICTURE SETTINGS TO FACTORY DEFAULT. I got the TV on Nov 12th and had no problems until around middle of January. Register your LG product for a Chance to WIN A PRIZE. LED OLED 4K TV. 16:9 - When 16:9 is selected, it adjusts the picture horizontally, in a linear proportion to fill the entire screen. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG … It reappears please let me know. Netflix appears to override the aspect ratio I have set, switches it to "orginal" and greys out the possibility of changing it. Powering off the tv clears it up but it comes back. More Less. Select the input you use for the Xbox. It can't be changed. Picture is small and on right side of screen. save. I can't change the aspect ratio to avoid this issue and LG never provide a work around or any solution, they never answer. Something you can try to correct the issue temporarily would be performing an AV reset. ... aspect ratio in LG settings is greyed out. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. My aspect ratio (and other) settings are "greyed out" and seemingly not available. Now go to your LG TV remote. Sign In with Facebook. Aspect ratio is then greyed out and not available. If I turn the set off and back on it fixes the issue for a while. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. He said that it doesn’t adjust back after the commercial which may be a T board? Uripadies, please provide your software version for your 70UK6570PUB. Select the cog icon (top right corner) to access the Settings . I can't change the aspect ratio to avoid this issue and LG never provide a work around or any solution, they never answer. So maybe an answer tomorrow. The aspect ratio is grayed out when the picture shrinks. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. There isn’t a resolution that moves the picture right with black around 3 sides. Locked on original. If you switch to the set-top or satellite box mode, you will be able to change the size of the picture. Me too, please help. Close out of WebOs and click on the settings gear. OLED65C9PLA Aspect Ratio Greyed Out for NETFLIX ... with my LG C9 while watching Netflix shows.. When Picture mode opens the Aspect Ratio Settings should be available. LG 55' Oled TV. Aspect ratio greyed out LG B8. Sign In with Twitter I did this on Thursday an so far it has not done this again so hopefully this fixed the problem. So waiting to hear back from him. Support on FB wanted me to change HDMI cables and inputs and see if it happens when viewing one of the apps. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG … I have a hard time believing we all have bad cables and if switching inputs to a different HDMI input or watching a different app is the solution, that still means there is something wrong with the input that wouldn’t work. TV is under warrenty. The only way to come out of it is to hit live zoom but will eventually go back to it. As far as adjusting the resolution, what the picture is doing is not any form of a resolution. The reason being, peripheral connected to television is a personal computer. Told him it always shrinks after the talza commercial. I thought there might be a software solution. Next, you will see following options: ASPECT RATIO: You have 2 things to check here: * Go to the Xbox dashboard under Video options * Make sure you tell the Xbox you have a 16:9 screen in HD * Save the settings. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. On the OLED55 I can change the aspect ratio to full screen or any other ration when using the NETFLIX app, but on the newer OLED65 the Aspect Ratio is greyed out. This thread is archived. Anyone having the same issue? Yes, my last issue was Feb 9th. Since it’s a problem that comes and goes, that would mean I’d have to leave my tv on the app and not watch regular tv. I was trying to put in a vertical zoom setting for a movie to override the letterbox effect, but can find no way of doing that, given that the ability to change aspect ratio in the settings is greyed when in Netflix. I have the 65B8PUA and the same thing is happening with our LG OLED. By ... My Lg Tv (model LG47LH30) has a … or https://twitter.com/LGUSSupport © LG Electronics. The video aspect ratio is changed the first time you start the movie. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. Most SD TV broadcasts have small black borders around the video's edge. Most of my aspect ratio options are grayed out, my only choices are 4:3 or 16:9. He said they are not opened today due to the holiday. Aspect ratio will suddenly lock on original. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. If you want to get involved, click one of these buttons! Can I fix this or do a make a service call. Software is updated to the latest version. 6 Tips for Advancing Your At-Home Cooking. Aspect ratio is set at 16 - 9 but it changes to a different ratio with a 4' wide black strip at the bottom and a 3" srtip at the top. The movie is stretched. It just started today. This happens to me as well it actually goes small and completely to the right with a large black rim to all around larger to the left. None of the other aspect ratio options fixes the problem. Model OLED65C8PUA. Picture is small and on right side of screen. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! I was planning on buying a 2020 oled to install at the summer cabin, after such awful customer service and negligence it's not going to happen. A quick troubleshooting solution to any screen ratio problems is simply to press the "Ratio" button on the LG remote. New comments … Today I had a new LG OLED 65 B7A set up at home. for assistance scheduling service. Screen shrunk again. Sign In with Facebook. As per title, cant change my aspect ratio while in apps like netflix and youtube, both are have original as defaultz is this normal? I have a problem with the Apple TV + app on my LG TV (OLED C9). My aspect ratio (and other) settings are "greyed out" and seemingly not available. Just Scan is LG's terminology for 1:1 pixel mapping. All my pay channels are now - Answered by a verified TV Technician. When so many people are having the same issue, I hate when they won’t admit that there is a problem. Basically, the video is zoomed in slightly and the edges are cropped off. *** Press the MUTE button 3 times on the LG remote and select AV reset. DVD covers and some satellite or cable services inform you which aspect ratio … If you want to get involved, click one of these buttons! Menu option cannot be accessed or altered as it is greyed out on the on-screen menu. The shrinking of picture does not happen on the Apple TV, I correct the shrinking screen by turning on the apple which is 4k then going back to regular tv. I have a LG Electronics 86UK6570PUB that was purchased on Dec 11 and it's been doing it almost every day since I got in on the 19th. TV is under warrenty. More information about Aspect Ratio can be found on the TV under User's Guide > Tour of Settings List >Picture. Model OLED65C8PUA. I tried everything to stop it from happening and nothing seems to work. Can I fix this or do a make a service call. 5 comments. This would require service to resolve. Keep pressing it until you find the aspect ratio you want. To fix mine I switch to live TV and then back to Satellite. Real Cinema feature is selectable only when video source signal is recognized as 24Hz or 60i.