That was despite worsening performance and increasing proportion of illiquid assets, which can’t be sold easily. My view is that their charges are high and for what they actually do for you, its really difficult to understand why they charge so much just for holding accounts which my money is invested in. I invest in Investment Trusts within my ISA and they are not particularly expensive if this is your bag. If there’s not enough cash in your account, we’ll sell some of your investments to cover charges. The website is superb. It remains hard to fault Hargreaves Lansdown for service and functionality which have largely excelled as volatility hits, trading soars and remote working bites. Transfers incorrectly identified, bank transfers sent abroad without beneficiary's details, delayed purchase of shares with dividends etc. Recommended Providers for 2020-21 are Vanguard and AJ Bell Youinvest. Good telephone backup if necessary. access. Quick, simple and great information services, Excellent website and service buy charges are too high. It�s a brilliant website, slick and easy to use and they have top quality customer service. Other charges may apply in specific circumstances - see the terms and conditions for details. They are very proactive and I like the montly newsletter. Ignore their investment suggestions, Comprehensive, consistent, bit opaque on charges. I find buying stocks rather a complicated process but I am more used to the old TD Waterhouse site. Note: The investments you choose may have their own initial and annual charges and a bid offer spread. Paying in and withdrawals very straightforward. More information on investment trusts would be good. Charges are high but service info etc is brilliant. Martin Lewis: How much the Govt expects parents to give their children while at university 2020/21. Of course, they could reduce their fees by a margin, but I acknowledge they have a business to run. Charges on ITs held in SIPPs and Stocks & Shares ISAs are capped at £200pa, Fund & Share Accounts are free of charges. It would be good if the staff were better trained as sometimes I do not feel confident in the information they provide. The website is very good and relatively easy to use. I don't like much about this service. Customer-centric, with a good combination of online info and tools to help you manage the account. They pay dividends to your bank account automatically, about one month after receipt and net of fees, but didn't pay out the capital amount when one of my investments was sold. Always answer calls quickly and seem to know what they are talking about. I also like the newsroom feature which keeps me up to date while logged on. Finally we use the aggregated data in our research and consultancy with providers, so we can tell them what customers love or hate and help them to improve. This is just one of the platforms which I use. Fees are too high, FX rates are shockingly bad. My only criticism is that in the early days I believed the marketing hype in their newsletters about where to invest, especially the HL multi-manager funds, where you are effectively paying double management fees. Intelligent and prompt phone convos, refreshingly normal as opposed to dead-eyed scripted tedium. Excellent customer service and reasonable charges, if you don't invest in funds. There are lots of ways to invest via the platform. Ease of contact - both online and personal. Still feeling badly let down over their handling of the Woodford affair. Innovative (they have Bitcoin ETFs! Very reliable. Its comprehensive and relatively easy to use. Its a bit expensive however. There is no charge to reinvest fund income. But the UK’s largest investment platform, which has more than 1.2 million customers, has been hit hard by its association with disgraced fund manager Neil Woodford. They have been very helpful with transferring a DC pension into their SIPP, chasing the other provider who was being very slow. Efficient service, good website. The customer service experience is faultless. My gut feel is that if you chose AJ Bell Youinvest you would be broadly happy there, and I trust the integrity of the management team not to change direction/stuff things up/ become greedy. Very accessible website, plenty of background info, everything explained well. Buying and selling shares just takes seconds. Their telephone service operates well and their online information is up to date and useful. Each month we’ll automatically take charges from cash in
Good name, money feels secure, good website, easy to arrange transfer of funds and buying and selling. Occasionally the online share purchase system is unavailable - too many users perhaps? I like the personal service and the courtesy but not the pricing! If you want to manage more than one account, this is the provider to go for. Trading commission: We considered shared dealing charges based on the number of trades in the previous month. Could do with adding more dedicated positive impact equity and bond funds. Tagged as: Hargreaves Lansdown investment Woodford, We asked 1,449 investors – 642 of whom were Hargreaves Lansdown customers – how satisfied they were with their investment platform and how likely they were to recommend it to others. (selling fund units or shares to cover fees), Quarterly statement and valuation
The phone service is also superb. Transaction fees are OK and transparent (I think!). Try Which? There’s no need to remember to make any payments. What’s your bank doing about climate change? A good help desk and good website, but ultimately one is looking at the quality of the investment advice. Generally very good, a bit pricey the more you invest and their reputation has been a bit tarnished because of the support for Woodford when it was going down the pan. Reduce costs on SIPP. Easy to access my account and trade. Good access to foreign markets, including NASDAQ. Efficient. To improve they need to reduce fees! Can be very expensive if only invest only in funds, for example £100K @ 0.45% management charges would cost £450 each year. Comprehensive, good response to queries... in terms of content and time. Expensive if you only trade in funds, no cap so at 0.45% management costs a £100K portfolio would cost £450 each year. The customer service on the phone is fantastic and the platform is very user friendly. If you use Investment Trusts in your savings vehicles then it is not as expensive as the headline 0.45%. As others have said good service, responsive to queries and very good website, but a bit expensive. Hence, one is bound to wonder how they were still recommending Woodford at the time of fund suspension, when, from info that came out in the press over succeeding weeks, the man on the street would have known to avoid the fund. Probably not the cheapest in town but worth the extra, having said that I have not used another platform. The Ford car of investing! The fees are not so competitive. Sometimes it seems like a student has answered without the correct experience to answer my query. Please make processes for bereaved relatives of account holders much more user friendly. The investments you choose may have their own charges, such as charges from a particular fund manager. Good range of products available. An easy to use platform. I'd like to see a detailed breakdown of % achieved each year not just an overall figure. You can trust them and everything just happens. If you want to keep it super simple I would look at Nutmeg, Wealthify or Wealthsimple - you can read more about them on our Best Buys pages. AJ Bell Youinvest does have a menu of costs for those in drawdown mode whereas Hargreaves Lansdown's fee is more inclusive so it’s worth considering that too if you are close to retirement. A lower management fee would rate 5 on value for money rating. There's a focus on selling you HL recommended products as opposed to what's best for your personal financial situation. Very efficient service and excellent company information and links to data. Recommended Providers for 2020-21. var pymParent = new pym.Parent('which-signup', 'https://www.which.co.uk/static/tools/new-reviews/money-signup/money-signup-rhythmyx.html', {}); Hargreaves Lansdown achieved a customer satisfaction score of 67% – compared with 88% and 77% for our Which? Access Hargreaves Lansdown anywhere, anytime with their mobile app The HL App is very simple to use and contains a huge amount (but not all) of the research available on the website. Great website and good service if you phone them. Needs a better website and mobile app. Similar to Barclays Stockbrokers before 'Smart Investor', whose software designers have downgraded the experience and whose bosses have increased charges, particularly for large investors. Staff need to be more proactive during the process of transferring pension funds in. It works well and I feel confident my money is safe. Easy to understand and good call centre customer service. Also discounts on some well regarded funds (Lindsell Train & Royal London for example) bring TOTAL costs down further. Easy to use. The level of research and articles/information is very good. Super website. They are expensive ... but this rather depends on what you invest in.