Have a question? You can track the progress of your request and will be notified of the resolution. No, the eBay Money Back Guarantee is automatically included with the purchase of virtually every item on ebay.com. issue still isn’t resolved after three Select the reason for the return. Depending on the seller’s stated return policy at the time of purchase, your refund may be reduced by restocking fees or return … A generous return policy, along with a quick, easy return process, are must-haves for online shoppers—66% of buyers look for a return policy before making a purchase. If it’s not handled through eBay, or if you are responsible for return shipping, you need to send tracking information to the seller to protect yourself if there’s an issue with shipping/delivery. If you received an item that’s incomplete, damaged, counterfeit, or otherwise not as described, request a return from My eBay. if there’s an issue with your sale. Our eBay Money Back Guarantee applies to virtually everything on Follow these steps to When this happens, a refund is often the solution to the problem. If you want to write in "ADDITIONAL RETURN POLICY DETAILS", that tells me you HAVE a return policy. No. eBay Money Back Guarantee covers other electronic payment methods as well, when they are used in eBay Checkout, including ProPay, Skrill, Bill Me Later, credit card, and debit card. ... Appeal eBay's decision about a return or missing item for sellers. The Balance Small Business uses cookies to provide you with a great user experience. select the eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future. Despite the terms of the auction listing, changes can, of course, be made by either party if these changes are agreed upon. Purchases made on eBay, like purchases made anywhere else, can sometimes go wrong—perhaps the merchandise is the wrong size, suffers from compatibility issues, or is just plain nonfunctional or arrives damaged. If you feel as though you're caught between a rock and a hard place, it might be time to think about compromises that you can make with your seller. You may request to return an item in the condition it was received if you change your mind. 3,878 Views Message 12 of 13 1 Helpful Reply. payment methods must be used and all eligibility requirements and Does eBay's Buyer Protection Protect You From Problem Purchases? Whatever you’re looking for, millions of If you’re an eBay seller, take care to ensure whenever you list an item to spell out a refund and exchange policy for all prospective buyers of the item in question. Our Business Equipment Purchase Protection (BEPP) If you've not received your refund after 6 business days, send the seller a message to discuss. Exchanges are not supported on eBay.com at this time, but you can ask the seller via My eBay to see if the seller may be willing to make an exchange instead of a refund. View cart for details. If it's too late to start a return, it's up to the seller to decide whether or not he or she will accept a late return. request to return an item in the condition it was received. With that said, some basic courtesies and steps can make the process go much more smoothly and help to ensure that you are satisfied with the seller and the return process in the end: Even if you do everything "right" as a buyer, there's no guarantee that a seller will agree to a refund or exchange when he or she isn't legally obligated to provide one. Highlighted. Select the item you want to return in How to Handle Open Cases and Refunds Correctly, Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, eBay Etiquette - What to do When You've Been Kept Waiting, Tips for Working Out Disputes with eBay Sellers, Returns on eBay May End Up Costing Money—Always Read Seller Policies, Contact or Follow Up With Your Seller After a Purchase, How to Dispute an eBay Credit Card Purchase, Tips on How eBay Sellers Can Prevent Returns on Their Items, Navigating the World of As-Is eBay Auctions and Their Sellers, Tracking Your eBay Purchase Online Is Quick and Easy, The Balance Small Business is part of the, When a seller receives a message like this, it is. eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. You can use Money Back Guarantee up to 30 days after you received your item (or when you should have received it). Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. The things to think about when spelling out refund terms and conditions include each of the following: Of course, if you're a buyer rather than a seller, then these concerns aren't yours—the refund policy comes to you from the seller without your being able to affect it. Setting Up a Buyer-Friendly Return Policy . The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Who pays for return shipping – you or the buyer – depends on the reason they're returning the item and your return policy. When you're responsible for return shipping charges, we'll charge your PayPal account if the item is shipped with an eBay label. If you have an international return, you should communicate directly with the seller about return shipping and tracking. Of course eBay is going to side with the buyer, Your no refund policy is basically for returning an item for buyer's remorse, for an item that was … The seller should issue your refund within six business days after the return item shows "delivered" in the tracking info. soon as possible using their preferred Some sellers offer free return shipping. item in your purchase history, and It’s automatic and After 30 days, file for PayPal Purchase Protection in your PayPal account. Last week, I had a guy return a gun holster and he put in … If you can't resolve the issue with the seller, you can ask eBay to step in and help. If your item listing says no refunds under any conditions, you are unlikely to get anything for your trouble but an additional headache and frustration. to ensure you get exactly what you want. If you’ve talked to your seller and the We want you to have a great shopping experience. If the seller provided you with tracking information that shows your item was delivered, please check the address you provided in your order details or ask a neighbor if he or she might have received the item meant for you. For more details on returns, click here. Copyright © 1995-2020 eBay Inc. All Rights Reserved. ask eBay to step in and help. our site, and If you are not able to resolve an issue with a purchase directly with your seller and you request eBay to step in and help resolve an issue after the sale, a “request” is opened on your behalf. Read on to find out what they are. content, industrial equipment or vouchers are not covered. policy, then follow these easy steps to It depends on the reason for the return and the seller's return policy. Before you close the request, you should make sure it’s fully resolved—for example, that you received all refunds promised. Need to Return an Item? You can count on hearing from us within Amongst the many kinds of compromise that can occur are: While most returns proceed without the need for compromise, if you’re involved in a refund or exchange dispute with a buyer or seller that seems to be at an impasse, don’t hesitate to at least suggest some of these compromises as a way out of the dispute. PayPal offers a 180 day window for coverage of items that are not as described or not received. The first and most important truth for buyers interested in refunds or exchanges is that you can’t reasonably expect more than is provided for in the auction listing terms. Beware, however, that this is a kind of “nuclear option” in a dispute. $100,000 for vehicle non-delivery, missing title, or major You can drop the package off at the post office or schedule a pickup with the US Postal Service or designated carrier. reach out to your seller. If there's something wrong with your item, you're entitled to return it, regardless of the seller's return policy. your purchase history on Unlike a traditional store, however, there is no “customer service counter” or “refunds and exchanges” counter on eBay. The seller will also ship the replacement item within five business days of receiving your item. business days, Something went wrong. Next, pack the item carefully. If not, then you must initiate a return for each item individually. Once you go this route, a seller is unlikely to talk to you further except through the party with whom you’ve filed the dispute. We will track the resolution and help if you ask us to step in. buy an item, check the seller’s return Most sellers accept returns if you've changed your mind about an item – check the listing for full details of their return policy. Select Return this item. Handling returns on eBay Can I return items that I've decided I don't want or need? Instead, returns and refunds have to be coordinated through direct communication between buyer and seller until both parties are satisfied. contact us. You must return an item in the same condition as it was received. Some business equipment categories are also excluded—though they may be covered by the eBay Business Equipment Purchase Protection.