-Shaun. Second they don't have call center for customer service anymore. In 2019, Australians gave Belong 4 out of 5 stars for Overall Customer Satisfaction in NBN plans. Hi Ilias. NBN Co – the wholesaler responsible for the rollout – says that by the time the NBN is finished, fibre connections will cover 93% of Australians with the remaining 7% of Australians to be placed on a fixed wireless or satellite network. -Lizzie. We'd love to give y... Read more, Yeah I didn't really have ADSL. To do that, just send us a message here: h... Read more, Service and support now disconnected altogether, the only number 1300 235 664 is disconnected advising customers to go online, online log in doesn't work, password reset doesn't work, support ticket raised comes with noreply email, no one contacts after that [there is no one out there], now they telling me that i need to update my payment expiry date [creditcard] how? Hi Kyle. So our team is online and ready to help. Can you get in touch with us here: https://m.me/BelongAU and we'll make sure you're looked after and get that account finally disconnected. I have tried turning the modem on and off, I have tried multiple wall connections, and have even pressed the "reset" option on the modem. Definitely not reliable Internet service provider in Australia and it is worst. Hey Ian, not good to hear you've had a rough time trying to update your payment info. There is no way of contacting Belong if you lose your internet because Belong are only contactable via the internet. Belong Internet Plans Review: The Verdict. If it's not too late, we'd love a second chance to make things right and ensure you're getting ... the service you're paying for. Belong Broadband won’t cost you too much and will not skimp on the quality. Your trust is our top concern. Flick us a message here: https://m.me/BelongAU and we'll help fix any hiccups. We'll never disconnect you without notice, we can take a look into what's going on and... get you back online. I have left a message already on the link that you have written which is the fb messenger account that belong has. Customer support is round the clock but plans are basic. This will be deleted. We really appreciate all our customers and would love the opportunity to talk with you further about your experience as well as help resolve any outstanding issues. How much does it cost? The Starter plan has 30MBPS download speeds, which is a pretty solid speed that will allow two people to perform basic internet activities at the same time. Has been 5 months without a stable internet connection. If they won awards, we get the feeling that they might just place them gently on the mantle and get back to business. Unexpected and most welcome help from Belong. Belong customer service has always been poor. The reviewer stated that an incentive was offered for this review. Its headquarters, much like its parent company, are in Melbourne, Victoria. No connection after a week I purchased.Poor customer service, reply email with no help. If you flick us a message here. Since then there has been numerous occasions that the line has been unstable with consistant drop outs. Further to this, many offer no lock-in plans for nothing extra per month over their 12 month plans. However, if you've only got the two, then something's not quit... Read more. We always aim to make the sign-up process as quick & pain-free as possible, so it's definitely not ideal that you've had a rough start :( ... We want nothing more than to turn things around & we'll see what's going on with your connection. This had tremendous impact on work as I have been working from home and on many occasions missed zoom meetings. Customers seem happy with Belong’s simple, no-frills approach to NBN, so, if you like what you’ve seen from our Belong broadband review, this telco may be worth keeping in mind if you’re shopping around for a new internet provider. If you've requested for disconnection and that hasn't happened, that's definitely not on and we want to get that f... Read more, This was a stress free experience which is exactly what I need right now. Ironic - we can't provide you with internet that we charge you for but we can fix that issue if you jump on the internet to let us know it's not working...... DO NOT USE THESE GUYS. Hey Jean-Christophe, It's disappointing to hear you've had so much trouble getting a hand with your connection. If this is about porting a number, a little tidbit, the details you enter when signing up need to match what your previous provider has on file E.G. Of course, for NBN 100 speeds, you’ll only have the month-to-month option. Could you also flick us a message here: https://m.me/BelongAU & we'll get on it as quickly as we can to see what the hold up is. Read on to see what we’ve discovered! Hi Kyle. Perfect company. Customers seem happy with Belong’s simple, no-frills approach to NBN, so, if you like what you’ve seen from our Belong broadband review, this telco may be worth keeping in mind if you’re shopping around for a new internet provider. Write a review on ProductReview.com.au! By clicking on a brand, 'go to site' or ‘details’ button, you will leave Canstar Blue and be taken to our referral partner to compare. I hope you didn't have to lift too many boxes. It sounds like you've had a rough run here, Ar.W. Belong Broadband is a real no fuss kind of provider. Each of their plans comes with no need to sign up to a long contract – we’re talking month-to-month – which is perfect for renters, students or anyone who doesn’t like to think about what they’ll be doing with their life in 12 to 24 months’ time. We’ve gone through the fine print to find out everything you need to know about the provider. Having spent over seven years writing for and editing telco comparison websites, she’s an expert in all things phone & internet, including NBN plans, wireless technology, the latest mobile devices and how to find the best deal for your family. Also they contacted me once and I was not able to talk at the time and ask them to call me back in 20mins and never received a call back. I have signed up and been "connected" with Belong Internet service almost three weeks ago. Just wanted to see your response on how your NBN was. If you’re after something fast but affordable, Belong may have what you need on the Starter speed tier (NBN 50 or Standard Plus Evening Speed, with download speeds limited to 30Mbps). Having said that, Belong is Canstar Blue’s 2020 Outstanding Value Award for NBN winner, and is consistently highly-rated in our annual NBN providers review. Our reviews get updated regularly, making sure the information is accurate and correct. The wifi works, but the internet does not.The power and wifi lights are on green, the sync varies between being on and flashing, and the internet one is flashing. Top 5 Australian Broadband Plans for Video Gamers, Choose between 12-month and month-to-month, All broadband plans offer $80 mobile credit, $0 standard activation, 7-day customer support. Take care -Chris. I've just moved houses to a place that is not yet connected to the nbn. Chat soon! Hey Megan, that doesn't sound like the way we do business :( it's true that we actually can't move our billing date though. Beyond that, Belong’s online portal contains account management services, payment services, order tracking, data tracking for data-capped plans, moving-house options and more. Belong is a small broadband provider wholly owned by Telstra, However, in contrast to Telstra’s often complete internet plan range, Belong is taking the opposite approach, offering a reasonably simple, easy-to-understand selection of plan options on NBN connections. Just wanted to see your response on how your NBN was. We have been with Belong since March 2020 when we moved to a new property. Ridiculous company ever! There are a few things that could be causing your speeds to be not so speedy, we'd love to jump in and see what's going on! In addition to their flexible offerings, each and every one of their NBN plans is offered with unlimited data. If you've got more than one broadband or mobile account, then that may explain why you're getting charged extra. Belong customer service has always been poor. They’re mainly recognised for their good quality internet at low prices, which when it comes to broadband is pretty much what everyone wants. It makes managing your broadband that much easier. To do that, just send us a message here: h... ttps://m.me/BelongAU and we'll make sure you're looked after. They just simply keep you waiting. Belong is the worst. The table position of a Sponsored product does not change when a consumer changes the sort order of the table. Belong no longer offers ADSL. The maximum you could pay (with unlimited data, a month-to-month contract, and Premium speeds) is $95 a month. Keeps trying to double charge me for my nbn. For premium NBN, Belong now only offers its Premium plan on the month-to-month option for $95 per month plus the initial $60 Wi-Fi modem fee. I'm really k... Read more. Even joining up is easy, with the online process taking a few easy steps. It sounds like we've really let you down :(, We're digital first team and are online and ready to support you! Horrendous customer service. We're stoked to hear you're loving being apart of our Belong family because we sure love having you onboard <3 -Maddie. You've made our day! We're stoked to hear you'll be sticking around, Shane! Our team is online and ready to help - so I'm disappointed to hear you're having a rough time. When moving your service, the day you place as your move-in date isn't the day your service will be connected, but rather the day we start processing your request. Horrible service ever happened in my life. Is it truly as flexible as it says it is? The big daddy is Premium, which has a speed of 80MBPS as will allow you to invite a football team around to upload their YouTube highlights – it’s that fast. If you flick us a message here: https://m.me/BelongAU we'll sort out why your internet isn't up and running. The advertised cost the provider has advertised for the billing period of the plan. my net has oinly dropped ONCE in ten months! Don’t waste your time and money! Belong has stepped up to the mark with the unexpected and wonderful help given to me.Thank You Belong!!! Read our Belong NBN review to find out more about what you can expect from an internet plan with Belong. takes great care of me. I have requested a couple of times to disconnect my service but no action has taken by Belong. We'd really hate to see you go, so we're kee... n to take a closer look at this one for you! Please send us through a quick message: https://m.me/BelongAU so that we can lend a hand, and get things back on track! I am working from home and need this connected asap. About this Service: Compare TV is a comparison site offering unbiased reviews on pay TV, streaming, broadband, mobile, and other services related to digital entertainment. Contact Provider for the billing period costs and inclusions. Please avoid this dreadful company. Running on the Telstra network, their broadband plans also come with a mobile credit just to sweeten the deal. That way we can dive in and have a poke around. Use our comparison tool to see plans from a wider range of providers. Canstar Blue may earn a fee for referrals from its website tables, and from sponsorship of certain products. Belong has established one of the most sophisticated and futuristic online contact portals available in Australia, where you can pay you bill, track your orders and overall manage your broadband service. We're digital first team and are online and ready to support you! You can reach us by sending an email (. We can give you a hand with the password reset and get you back up and running, just send us a quick message here: https://m.me/BelongAU and we'll get everything fixed up. Canstar Blue may be paid for this referral. The SIM can't be used as a payment method for a different Belong mobile plan. -Shaun. -Viktor, We're fully digital now, Tamiano. Actual product inclusions can be found on the provider’s website.